Terms & Conditions my96 — A Complete Guide for All Malaysian Members

Throughout this Terms & Conditions document, the following words and phrases carry the meanings defined below, unless the context requires otherwise:

• "my96" refers to the online betting platform operating under the domain https://my96.best and all associated subdomains, including the official my96 mobile app.
• "Member" or "User" refers to any individual who has registered a valid account with my96 and is 18 years of age or older.
• "Account" refers to a user account legitimately registered at my96 with a valid username, password, and accurate personal information.
• "Funds" refers to the MYR cash balance held in your my96 account, excluding any bonus value that has not yet been released.
• "Bonus" refers to any promotional funds, free spins, or incentives credited by my96 to your account under specified terms and conditions.
• "Wager" or "Bet" refers to every betting transaction made using the balance in your my96 account, whether using real funds or bonus funds.
• "RNG" refers to the Random Number Generator — the system used to ensure the fairness and randomness of all game outcomes on my96.
• "KYC" stands for Know Your Customer — an identity verification process that my96 may require before processing a withdrawal or at any time deemed necessary.

All references in the singular include the plural and vice versa. Section headings in this document are for reference purposes only and do not affect the interpretation of the terms.

My96's services are available only to individuals who meet the following eligibility criteria. By registering an account, you confirm that you satisfy all of the conditions below:

• You are at least 18 years old at the time of registration and for all betting activity conducted through your account.
• You are registering in your own personal capacity and not on behalf of any third party or business entity.
• You register and play on my96 by your own choice, and all funds used are from legitimate sources.
• You are not on any active self-exclusion list maintained by my96 or any other betting platform.
• You are not accessing my96's services from any jurisdiction where online betting is prohibited under local law.
• You are an eligible resident under the licensing terms governing the operations of my96.

My96 reserves the right to decline any registration application without providing a reason. my96's decision in this regard is final and binding.

Creating a my96 account is free and straightforward. That said, there are important rules that all members must follow regarding the management of their accounts.

One account per individual is the most important rule at my96. Each individual is only permitted to hold one active account at any given time. Owning more than one account — even under different information — is a serious violation that may result in the freezing and cancellation of all accounts involved, including the forfeiture of all fund balances.

You are fully responsible for ensuring that all information provided during registration is accurate, complete, and up to date. The information required includes:

• Full name as per Malaysian identity card (MyKad/Passport)
• An active and accessible email address
• An active Malaysian mobile number for OTP verification
• Exact date of birth
• Malaysian bank account number for withdrawal purposes

You are responsible for keeping your account password confidential and must not share your login credentials with anyone. my96 will not be held liable for any losses resulting from a shared or compromised password. If you suspect that your account has been accessed without authorisation, contact my96 CS immediately.

All deposits on my96 are processed exclusively in Malaysian Ringgit (MYR). Accepted deposit payment methods are as follows:

My96 does not charge any processing fees for deposits. If your payment provider imposes a fee, that is the responsibility of the respective payment service provider and not my96. All deposits are final — funds credited to a my96 account cannot be reversed for personal reasons.

My96 reserves the right to reject or delay any deposit suspected of involving unlawful activity, fraud, or money laundering. In such cases, my96 reserves the right to freeze the relevant account and report the matter to the appropriate authorities.

My96 is committed to processing all valid withdrawals promptly and transparently. Please familiarise yourself with the following withdrawal terms and procedures:

• Minimum withdrawal: RM50 per transaction
• Processing time: 5 to 15 minutes for DuitNow and FPX during standard banking hours
• Withdrawal methods: DuitNow, FPX (Maybank2u, CIMB Clicks), and direct bank transfers to Malaysian accounts
• Account name: Withdrawals will only be processed to a bank account held in the same name as the registered my96 account
• Identity verification: First withdrawals or withdrawals exceeding RM5,000 may require KYC verification

My96 reserves the right to delay withdrawals by up to 3 business days for security and compliance checks. Should any issues arise, the my96 CS team will contact you via your registered email address or phone number.

All bonuses and promotions offered by my96 are subject to specific terms stated alongside each offer. The general conditions that apply to all bonuses at my96 are as follows:

• All bonuses may only be claimed by members who meet the eligibility requirements specified in each promotion
• The Welcome Bonus is only available to members making their first deposit — it cannot be claimed more than once
• The Welcome Bonus wagering requirement is 20x (deposit + bonus) which must be met within 30 days
• Maximum bet while a bonus is active is RM50 per bet
• Wager contribution rates vary by game type — slots contribute 100%, while Live Casino games (roulette, baccarat, blackjack) contribute 20%
• My96 reserves the right to void any bonus suspected of being claimed through dishonest means or in violation of the terms
• If an account is closed or frozen before the wagering requirement is met, any unreleased bonus value will be forfeited

My96 reserves the right to modify, suspend, or end any promotion at any time with reasonable notice. Any promotions already in progress will not be affected by changes to new promotions announced after the date of your claim.

The Sports Betting section at my96 covers live matches, badminton, cricket, virtual sports, Malaysia Super League football, the EPL, and much more. The general rules that apply to all Sports Betting at my96 are as follows:

• All bets are final once confirmed by the my96 system — no cancellations can be made at a member's request after a bet has been confirmed
• The odds displayed at the time a bet is placed are the odds used to calculate winnings — not the odds at the time the result is announced
• If a match is suspended and not resumed within 24 hours, all bets will be fully refunded to members
• Bets involving cancelled matches (no result) will be fully refunded
• In the event of a technical error in the display of odds, my96 reserves the right to void the affected bets and refund the staked amount
• In-play betting is subject to odds changes that may occur before system confirmation — live odds may differ from those displayed at the time of the user's action
• My96 reserves the right to limit or decline bets from any account for security or risk-related reasons without being required to provide an explanation

For cricket betting, if a match result is determined via the Duckworth-Lewis-Stern (DLS) method due to weather interruptions, all bets will be settled based on the official DLS result as announced. In-play bets already settled prior to the interruption are not affected.

All slots, live roulette, baccarat, blackjack, and other casino games at my96 operate using RNG (Random Number Generator) technology certified by independent international audit bodies. The RTP (Return to Player) value for each slot game is displayed in the game information for members' reference.

Specific rules that apply to casino games at my96:

• The minimum bet value for each game is set by the game provider and displayed within the game interface
• Should an internet connection drop during an active game, my96 uses an auto-recovery system that will resume or complete the round based on data already transmitted to the server
• In the event of a technical malfunction affecting a game outcome, my96 reserves the right to void the round in question and return the staked amount to the member's account
• Progressive jackpot winnings will be verified by the my96 technical team before being credited — the verification process may take up to 72 hours
• The use of automation, bots, or third-party software to play games is strictly prohibited and may result in immediate account closure

My96 takes its social responsibility seriously. We are committed to providing a safe and responsible betting environment for all members. The my96 platform is for entertainment only — not as a means of generating a steady income or resolving financial difficulties.

Responsible Gaming features available to all my96 members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits that cannot be increased within a 24–72 hour cooling-off period
• Betting Limit: Set a maximum stake per bet to keep your spending within budget
• Temporary Self-Exclusion: Block access to your account for a period of 1 day, 1 week, 1 month, 3 months, or 6 months
• Permanent Self-Exclusion: Permanently close your account — this decision is final and cannot be undone
• Activity Monitoring: View the complete history of all your deposits, bets, and withdrawals in your my96 account
• Self-Assessment: A self-assessment tool to help you honestly evaluate your gaming habits

If you require assistance or further information regarding Responsible Gaming, please visit my96 Responsible Gaming page or contact our CS team, available 24/7 to assist you.

My96 reserves the right to suspend or close any account at any time if there is evidence or reasonable grounds to suspect any of the following:

• Holding more than one account (duplicate accounts)
• Providing false or misleading information during registration or the KYC process
• Use of a payment method not belonging to the registered member
• Fraud, money laundering, or other illegal activities
• Use of automated software, bots, or any other unauthorised method to play games
• Exploiting technical errors or bugs within the my96 system
• Attempting to manipulate game outcomes or betting results
• Violation of any part of these Terms & Conditions

Members who wish to voluntarily close their account may do so through their account settings or by contacting my96 CS. Prior to closure, all valid fund balances (excluding bonuses that have not met the wagering requirements) will be returned to the member via the original payment method.

My96 makes every effort to ensure continuous platform availability and a seamless experience. However, there are certain limits to my96's liability that all members should be aware of:

• My96 is not liable for any indirect losses, loss of opportunity, or losses arising from service disruptions beyond my96's control (such as third-party server outages, ISP issues, or natural disasters)
• The outcome of all bets and games is final once confirmed by the my96 system — no liability is accepted for user assessment errors
• My96 is not liable for losses arising from unauthorised access to your account as a result of your own negligence (such as sharing your password)
• My96's total maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 12 months preceding the event giving rise to the liability claim

All disputes between members and my96 must first be submitted through my96's official complaints process before any legal action is pursued. my96 is committed to resolving all valid disputes fairly and within a reasonable timeframe.

My96 reserves the right to change, amend, or update these Terms & Conditions at any time. Any changes will take effect once published on this page with a new update date. Members are encouraged to review this page periodically.

For material changes — meaning changes that directly affect a member's financial rights or core terms of use — my96 will notify members via their registered email or in-platform notification at least 7 days before the changes take effect.

Continued use of the my96 platform following any amendment to the terms will be considered acceptance of the revised terms. If you do not agree with any changes made, you may choose to close your account and withdraw your full remaining balance.

Should any provision of these Terms & Conditions be found invalid, unlawful, or unenforceable under applicable law, that provision shall be deemed severable from the rest of the document and shall not affect the validity or enforceability of the remaining provisions.

For any enquiries regarding these Terms & Conditions, please contact the my96 CS team via live chat, WhatsApp, or email at support@my96.best. We are available in Bahasa Melayu 24 hours a day, 7 days a week.