At my96, Responsible Gaming is a genuine commitment — not just fine print buried in the terms and conditions. We provide real tools and support so you can enjoy online entertainment in a healthy, safe way, entirely on your own terms.
Practical tools available to all my96 members to help ensure a healthy gaming experience
Responsible Gaming means playing online — whether it's jackpot slots, live roulette, badminton betting, IPL cricket, or virtual sports — in a way that is controlled, mindful, and within your own means. It does not mean you cannot have fun or enjoy every Malaysia Super League match you bet on. It simply means making conscious, informed decisions every time you play.
At my96, we understand that online entertainment is part of everyday life in Malaysia today. Just as you budget for cinema trips, meals at your favourite restaurant, or streaming subscriptions — your budget for online betting entertainment should also be planned and within your control. That is all we want for every my96 member.
Problems arise when the line between entertainment and dependency begins to blur. When someone starts betting more than they can afford, borrowing money to play, or neglecting daily responsibilities for the sake of a gaming session — those are signs that must be taken seriously. my96 invests in Responsible Gaming features and programmes because we know that members who play in a healthy way are the ones who will continue to enjoy our platform for the long term.
My96's commitment to Responsible Gaming goes beyond mere industry compliance. It is a core value that shapes how we design every platform feature — from how notifications are sent and how deposit limits are structured, to how our CS team is trained to recognise and support members who may need extra help.
Recognise the early warning signs before they become a more serious issue
A step-by-step guide to activating Responsible Gaming features in your account
Data based on active my96 member usage patterns — updated periodically.
There's a misconception worth clearing up — Responsible Gaming doesn't mean you shouldn't play slots, shouldn't enjoy betting on badminton during the Thomas & Uber Cup, or shouldn't get excited about my96's progressive jackpot now exceeding RM4 million. It's not about any of that.
Responsible Gaming is about keeping entertainment as entertainment. When you sit down to play live roulette at my96, it should be with money you've already set aside for leisure that month — just as you would budget for a meal out or a concert ticket. Entertainment money is not bill money, not savings, and not money borrowed from someone else.
My96 also understands that the pressures of daily life can affect the way a person plays. After a hard day at work, following an argument with a partner, or during a period of financial difficulty — emotional instability is the worst time to be making betting decisions. We encourage members to refrain from playing when they are in a poor emotional state, as decisions made under such circumstances are rarely sound ones.
Playing at my96 should bring you genuine enjoyment and positive excitement — not anxiety, not stress, and not regret. If you start to feel otherwise, it's time to pause and make use of the self-protection tools my96 has made available to you. They're there, free of charge, always active and ready to use.
Answer these questions honestly. If you answer "Yes" to three or more, it may be time to speak with someone or use my96's self-protection features.
If you answered "Yes" to 3 or more of the questions above: We encourage you to contact the my96 CS team or activate self-exclusion immediately from your account settings. Support is available 24/7 and is completely confidential.
Answers to the most frequently asked questions by my96 members about Responsible Gaming
We are here to listen and help — without any judgement, completely confidential, 24 hours a day
Important Reminder: If you or someone you know is facing a serious gambling problem that is affecting your life, finances, or relationships, please seek help immediately. The my96 CS team can help you activate self-exclusion right away and point you toward the appropriate support resources. You do not have to face this alone.
Other documents and pages that may be useful to you
All information related to your use of my96's Responsible Gaming features — including any limits you have set and your self-exclusion history — is strictly confidential and protected under the my96 Privacy Policy and Malaysia's Personal Data Protection Act 2010 (PDPA). This information is never shared with any third party. For more details, please read my96 full Privacy Policy.
All games and betting on my96 are for entertainment purposes only and are intended solely for individuals aged 18 and above. Do not bet with money you cannot afford to lose. If you feel that betting is beginning to affect your finances, relationships, or daily life, please activate self-exclusion immediately or contact the my96 CS team for urgent assistance at support@my96.best.